Welcome to Episode 122 of HubShots!
Welcome to HubShots, APAC’s number 1 HubSpot focused podcast, where we discuss HubSpot tips and tricks, new features, and strategies for growing your marketing results.
This episode we geek out with Service Hub.
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Recorded: Tuesday 15 May 2018 | Published: Wednesday 23 May 2018
Shot 1: Inbound Thought of the Week
Customer Service is your new revenue source.
HubSpot User Group is on 30 May 2018:
Shot 2: HubSpot Feature of the Week
- Knowledge Base
- Support Form
- Inbox, with emails and Chats
- Slack Integration
- A bunch of new reports to build report dashboards
Chat = Targeted Messages
You can assign a Bot to your Targeted Messages
- Chats that show for particular types of visitors
- Chats that create Support tickets
- Chats that give content recommendations
- Bots that then handoff to Team members
Bonus: You can now not show Live Chat/Messages when you are away. So go set it to not show.
Prop tip: Make sure you enable notifications in your Personal Profile preferences
Shot 3: HubSpot Gotcha of the Week
HubSpot sales quotes payments – not sending the email address through to Stripe Receipt history. So the purchaser does not get a receipt until you add it in and send it.
Don’t get notifications of Bot Messages, that are connected to your own personal Messages. Instead create workflows or tasks to notify you