Welcome to Episode 173 of HubShots!
HubShots – APAC’s number 1 HubSpot focussed podcast – where we discuss HubSpot tips & tricks, new features, and strategies for growing your marketing results.
This episode we chat about Inbound 2019 – some of the announcements and what we especially liked. Plus, why having a 6-pack is important.
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Recorded: Tuesday 09 September 2019 | Published: Friday 20 September 2019
Shot 1: Inbound Thought of the Week
Thoughts on the product announcements…
- Facebook Messenger integration with Conversations
- Forms integration with Conversations
- Buy now button coming on Products
- Landing pages coming to Starter
- Starter will have 3 follow up emails
- Workflow Go action
- Sales Quotes are getting better (and bringing some Enterprise features to Pro)
- App Marketplace experience
- Workflow folders
Shot 2: HubSpot Marketing Feature of the Week
Connect Facebook Messenger with HubSpot Conversations
Shot 3: HubSpot Sales Feature of the Week
Removing friction. How can we do that in sales?
In Brian’s keynote, he spoke about these 2 things in the 5 points he had.
- Removing Friction
How are we removing friction from our sales process?
Are we making it easy for people to deal with our business? Can they find what they need and buy what they need without going through a long sales process?
He mentioned the companies that disrupt use data well to personalise.
Also with great data comes great power, but great responsibility comes with it too!
Shot 4: HubSpot Gotcha of the Week
Workflow Go action is not yet in Contact Workflows.
Shot 5: Marketing Tip of the Week
Make your home page URL clean
If you don’t use just the clean URL you will confuse Google.
Often Google won’t give you a 6-pack for your brand term
You ideally want Google to show a 6-pack so it takes up more of the page:
Shot 6: Insight of the Week
The Group Chat trend
Interesting insights from Andreessen Horowitz around the rise of Group Chats as a path to transactions.
The article predominantly covers WeChat trends in China, but is applicable to many messenger apps including WhatsApp and FB Messenger, albeit with some privacy differences.
In a nutshell, the Group Chat approach involves dedicated ‘concierge’ admins who help members with questions. Often on a path to purchase.
A few key insights:
- groups are often small: 500 people max, and usually less than 200
- are often invite only (ie no public way of finding them)
- or are otherwise word of mouth (they aren’t promoted)
- they prioritise safety (often members are private, using aliases instead of real names/phone numbers, etc)
- history of messages is only available from the point of joining ie a new member can’t see the history of previous questions
- the groups grow relationships and trust
- product recommendations are highly likely to be followed
- products are added in the chats, with a link to purchase
- the groups also allow group buying options which result in cheaper per item prices based on increasing group purchase quantity
- the focus is on personal service, and not on technology to automate the chats
This is interesting from a number of points, and highlights that technology is still lagging in terms of delivering automated chat experiences. It is clear that embracing a conversational commerce approach requires more personal resources. Using automated technology actually destroys trust and value (at least currently).
All the bigger brands I interact with via chat, are definitely people driven (as opposed to chat bot). This requires significant resource, and is a factor to be weighed carefully when potentially adding to your marketing strategy.
Shot 7: Gold of the Week
How to turn blatant copying of your site into a promotion for your services:
Shot 8: Tweet of the Week
When Google puts 4 paid ads ahead of the first organic result for your own brand name:
Shot 9: Quote of the Week
“How they sell that is how they win.”
- Brian Halligan (from 2019 Inbound keynote)
Shot 10: Bonus Links of the Week
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